Returns & Exchanges

At Woolly Clothing Co, we want you to love your merino wool essentials, which is why we offer a 30-day window for returns and exchanges on all unworn and unwashed items. Our goal is to ensure you find the perfect fit and feel for your active lifestyle.

1

Initiate Your Request

Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.

2

Print Your Label

Once your request is approved, download and print the prepaid shipping label provided via email to ensure tracked and secure transit.

3

Package Your Items

Place the items in their original packaging if possible, attach the shipping label to the outside of the box, and drop it off at any authorized carrier location.

4

Receive Refund or Exchange

After our warehouse inspects the returned goods, we will process your refund to the original payment method or ship out your new exchange items within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing