Frequently Asked Questions

Everything you need to know about our premium wool essentials.

What makes Merino wool better than traditional wool?

Merino wool is much finer and softer than traditional wool, meaning it is itch-free and comfortable against the skin. It naturally regulates body temperature and resists odors.

How should I wash my Woolly garments?

We recommend machine washing on a cold, gentle cycle with wool-specific detergent. For longevity, lay flat to dry rather than using a tumble dryer.

How long does shipping take?

Standard domestic orders typically arrive within 3-5 business days. Expedited shipping options are available at checkout for faster delivery.

What is your return policy?

We offer a 30-day return window for all unwashed and unworn items. Simply use our online portal to generate a prepaid return label.

Do you ship internationally?

Yes, we ship to most countries worldwide. International shipping rates and delivery times vary based on your location and will be calculated at checkout.

Are your products ethically sourced?

Absolutely. We only source non-mulesed wool from certified farms that prioritize animal welfare and sustainable land management practices.